A carpet cleaner suing the company for $6 million after a federal court found it did not have the necessary expertise to properly clean a carpet floor is now suing the carpeting company.
Matt Kallberg of The House and Garden Cleaning Inc. of St. Paul, Minn., sued the company in September 2016, alleging that the company had negligently failed to properly dispose of carpet that was found in the company’s carpet laundry.
Kalligberg’s claim against the company also alleges that the carpet cleaning products were “incompeteent” and not “clean enough.”
In an interview with CBC News on Tuesday, Kallogberg said the carpet cleaner’s complaint was prompted by the fact that the cleaners were using “unregulated” products and were not trained to properly use them.
“When the carpet is dirty, it is going to attract bacteria,” he said.
“The carpet is going back to the carpet manufacturers and it is a lot of work to clean up the carpet.”
Kallagberg is seeking unspecified damages.
He said that the lawsuit was prompted when the carpet company asked him to sign a form that he didn’t read.
“I had no idea what they were asking for,” he told CBC News.
I thought, ‘What the heck is the instructions?'” “
They were saying, ‘Just follow the instructions and you’ll be fine.’
I thought, ‘What the heck is the instructions?'”
The carpet cleaner claims that he was given an “unqualified” certification that he did not need to read to be certified as carpet cleaning.
He says he was asked to write down a list of what to do, but he never did.
He claims that the instructions included things like using an oil bath to clean the carpet, removing the carpet and leaving it to air dry for at least 30 minutes before using a vacuum to clean it.
Kannberg said that after a week of trying to follow the directions, he discovered that the directions had been rewritten several times.
“At the end of the 30 minutes they would say, ‘Do this, do that,’ ” he said, adding that it was clear that “they weren’t being honest.”
He said the instructions in the revised version were to leave the carpet alone for 15 minutes before rinsing with water.
“In fact, they were telling me to use a sponge and scrub the carpet for 15 seconds, but I said, ‘No, I want to use the carpet scrubbing,'” Kallenberg said.
He added that he never saw any carpet cleaning instructions for the carpet cleaners.
“My carpet cleaner said, you should use a towel to scrub the carpets, you shouldn’t scrub it for 15 or 20 minutes.”
He alleges that his carpet cleaner never had any training or experience working with carpet.
“It is hard to imagine how a carpet cleaner could have done a job like this, if he or she had any knowledge of carpet cleaning,” Kallerg said.
Kallyberg said he was told that his lawsuit against the carpet shampoo company was going to be dismissed because the company was unable to prove that the cleaning was performed in accordance with its training.
He is now seeking unspecified attorney fees and an unspecified settlement amount.
“We’ve filed suit against the shampoo company because they’re a very well-known carpet cleaning product company, and so they’re trying to get us to settle this,” he added.
“That’s really disappointing.”